FAQs

Who are PSA Academies?

PSA Academies is the registered trading name of Advanced Sporting Potential Ltd., a company registered in Ireland (company number #575120) and the UK (company number #10560840).  The brand is operated, under a legal license, by Klub Group Ltd (registered in England & Wales, number 4571433), the parent company of Xplore.

How do I book a place on a PSA Rugby Academy or High-Performance Clinic?

To book your place, click on the BOOK button in the top navigation bar or in the specific product page to complete the relevant package booking form and make payment via card or other method.  As part of the booking process, you will be creating a secure customer account with PSA Academies, allowing you to log back in to update and, if applicable, amend your booking details.

Do I need to pay a deposit?

When booking selected PSA Rugby Academies, you may be required to pay a non-refundable 40% deposit to secure.

When is my final payment due?

Full payment is due 60 days before the start date of an individual or group booking with PSA Academies.

Do PSA Academies book my flights?

For individuals, we will advise customers on the best flight options for their respective requirements but the actual booking of flights needs to be done by the customer directly with their preferred flight provider.  For groups, depending on the type of group trip being booked, we will ensure that you get the best possible quote, either as part of an all-inclusive package with partners or directly with the respective flight provider. The final booking will be made with them and will be subject to their booking terms and conditions.

How will players know what to bring to a PSA Rugby Academy or development group trip?

A PSA Rugby Academy Information Pack will be sent to all individual players a minimum of a month before they arrive at camp.  The equivalent will be provided to group leaders for circulation to squad members in advance of group trips. This pack will outline the requirements, processes, policies and contact details applicable to the relevant PSA Academies booking.

Why do you need the player sizes information as part of the booking process and do you have a size guide to help select from?

We need to record player sizes to ensure we have the correct amount of sized branded clothing for the PSA Rugby Academy player packs included in the package (if applicable). The size guide for our clothing partner’s STC Teamwear is available here.

Do PSA Academies operate to a specific set of rules at their PSA Rugby Academy and/or High-Performance Rugby Clinics?

Yes, it is very important for our programme, both in terms of quality and overall enjoyment by all, that our players observe our Camp Rules.  Every player and their parents/guardians is required to sign a copy of these Rules in advance of the programme commencement and we will refer to these rules whenever we are addressing instances of ill-discipline or unacceptable behaviour. Please see our Academy Rules and T&C’s.

Are PSA Academies licensed and bonded?

As a member of the Advance Payments to Travel Agents (APTA) Guarantee Scheme, underwritten by Evolution Insurance Company Limited, Klub Group Limited, trading under license as PSA Academies, fully complies with the licensing and bonding requirements of the following legislation;

 

The Package Travel, Package Holidays & Package Tours Regulations 1992 (UK)

The Package Holidays and Travel Trade Act 1995 (Ireland)

What insurance cover is in place for PSA Academies customers?

All PSA Academies customer packages include insurance cover provided by Endsleigh. Contact us for more details on the specific policy provisions included.

What qualifications do PSA Academies staff hold?

All our operations staff are fully trained and vetted for safeguarding purposes. Our lead rugby programme coaching staff hold a minimum IRB Level 3 qualification and/or the equivalent qualifications in other specialist areas.

Who is responsible for underage individuals when on a PSA Academies organised group trip?

PSA Rugby Academies

Our fully vetted and professionally trained programme staff are responsible for the pastoral care of all those players in our care and ensure that everyone is sleeping & eating well, joining in all activities, making friends and having a great time. As well as ensuring the daily wellbeing of the overall group, our staff get assigned a group of players that they mentor, delivering twice daily ‘Markers’ meeting, where they get to develop a rapport with each individual and can speak about how they feel physically & emotionally, what their daily goals are and how they fell the programme activities have gone. During free time, our players are able to relax in specified areas of the Cistercian College campus with their new friends, whilst being supervised by our staff. We operate a restricted Mobile Phone Policy, with players only getting access for 1 hour in the mornings and 2 hours in the evenings, when they will be expected to contact their parents.

Group Travel

Minors – For any group involving underage members, the group leaders from the school/club involved are fully responsible for the welfare of those players that are under the age of 18 for the duration of the trip. As such, they are required to obtain written authority from the parent/guardian of every travelling minor before departure. We recommend that two copies of the parental authority forms are brought on tour, in case leaders need to receive medical assistance for any of the children in their charge.

Accompanying Adults – It is the duty of every adult travelling abroad to conduct himself or herself responsibly and safely while on tour.

Do PSA Academies hold my data and how do I know it is secure?

We hold data specific to your use of the PSA Academies website, including your details if subscribing for future marketing, and your booking information. Your data is held securely, via reputable hosting and database solutions.  For further detailed information, please see the PSA Academies Cookies & Privacy Policy here.

What if my query isn’t covered here?

For more information or to ask an additional query, please contact our Support Team by completing the CONTACT US form on site, by launching the web chat function (available 09:00hrs to 17:00hrs, Monday to Friday) or by contacting us via;

Email: sales@psaacademies.com

Telephone:    1800 938 772 (IRE) / +44 (0) 1449 742707 (UK/Other)

PSA Academies

c/o Klub Group Ltd, 12 Bury Street, Stowmarket, Suffolk, IP14 1HA, UK

Email:
sales@psaacademies.com

Phone:
UK/INT: +44 (0) 1449 742707
IRE: 1800 938772

PSA Academies is operated under a brand license by Klub Group Ltd.

CONTACT US