Below is a list of our customers’ most frequently asked questions (FAQ’s). If your query isn’t covered below, please contact us by clicking the CONTACT tab in the top menu bar or by emailing firstname.lastname@example.org / calling UK +44 (0)1449 742707 or IRE +353 (0)1800 938772
Frequently Asked Questions - Who is PSA Academies?
PSA Academies is the registered trading name of Advanced Sporting Potential Ltd., an Irish registered company (Number 575120) and is operated, under a brand license, by Klub Group Ltd (registered in England & Wales, number 4571433), the parent company of Xplore.
Frequently Asked Questions - How do I book a place on the 2017 Tignes Rugby Academy?
To book your place, click on BOOK NOW to complete a booking form.
Frequently Asked Questions - How do I get a quote for my sports team?
Frequently Asked Questions - Do I need to pay a deposit?
A 20% deposit is payable when making an individual or group booking with PSA Academies and is non-refundable.
Frequently Asked Questions - When is my final payment due?
Full payment is due 45 days before the start date of an individual or group booking with PSA Academies. See our full Terms & Conditions to see what % of the full payment is refundable if a booking is cancelled due to exceptional circumstances, prior to departure.
Frequently Asked Questions - Do PSA Academies book flights?
We work with STA Travel to ensure that our group customers have a quality flights booking provider for their PSA Academies trips. For individuals, we will advise customers on the best flight options for their respective requirements but the booking of flights is done directly by the customer with their preferred flight provider.
Frequently Asked Questions - Is PSA Academies licensed and bonded?
As a member of the Advance Payments to Travel Agents (APTA) Guarantee Scheme, underwritten by Evolution Insurance Company Limited, Klub Group Limited, trading as PSA Academies, complies with the licensing and bonding requirements of;
The Package Travel, Package Holidays and Package Tours Regulations 1992 in the UK
The Package Holidays and Travel Trade Act 1995 in Ireland.
Frequently Asked Questions - What insurance cover is in place for PSA Academies customers?
All PSA Academies customers travel with insurance cover provided by Endsleigh. Contact us for more details.
Frequently Asked Questions - What qualifications do PSA Academies staff hold?
All our operations staff are fully trained and screened for child protection purposes. Our rugby programme staff hold a minimum IRB Level 3 qualification and/or the equivalent qualifications in other specialist areas.
Frequently Asked Questions - Who is responsible for underage groups when on a PSA Academies Tour?
Minors – Group leaders and parents are fully responsible for all party members under the age of 18 for the duration of the trip. As such, they are required to obtain written authority from the parent/guardian of every travelling minor before departure. We recommend that two copies of the parental authority forms are brought on tour, in case leaders need to receive medical assistance for any of the children in their charge.
Accompanying Adults – It is the duty of every adult traveling abroad to conduct himself or herself responsibly and safely while on tour.
Frequently Asked Questions - How will players know what to bring on a PSA Academies programme/tour?
A full PSA Academies Programme Information Pack will be sent to both individual and group customers in advance of travelling and this with outline the requirements, processes, policies and contact details applicable to the relevant PSA Academies programme.
Frequently Asked Questions - why do you need the player sizes information as part of the booking process and do you have a size guide to help select from?
We need to record player sizes to ensure we have the correct amount of sized branded clothing for the player packs included in the package. The size guide for our clothing partner’s STC Teamwear is available here.
Frequently Asked Questions - Do PSA Academies hold my data and how do I know it is secure?